General Terms and Conditions of licencia-de-conducir.com

Introduction

These Terms and Conditions govern

• the use of this Website, and
• any other related Contracts or legal relationships entered into with the Owner

in a legally binding manner. Words in capital letters are defined in the relevant section of this document.

Users should read this document carefully.

This Website is offered by:

Sohomedia Ltda Av. Irarrázaval 2401, Office 607 Ñuñoa – RM, Chile

Owner's contact email: support@licencia-de-conducir.com

"This Website" refers to

• this website, including its subdomains and any other websites through which the Owner provides its Service;
• the Application Programming Interfaces (APIs);
• the Service;
• any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation;

What the User Should Know at a Glance

• The Service/this Website is intended solely for Consumers.
• Use of this Website and the Service is restricted based on age, as detailed in the relevant section of this document.

TERMS OF USE

Unless otherwise stated, the terms of use detailed in this section apply generally to the use of this Website.

In specific situations, individual or additional terms of use or access may apply, and in such cases, they will be additionally indicated in this document.

By using this Website, Users confirm that they meet the following requirements:

• Users must be classified as Consumers;
• Users must be at least 16 years of age;
• Users must not be located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country;
• Users must not be listed on any U.S. government list of prohibited or restricted parties;

Account Registration

To use the Service, Users must register or create a User account, providing all required data and information in a complete and accurate manner. Failure to do so will make the Service unavailable.

Users are responsible for safeguarding their access credentials with guarantees of confidentiality and security. For this reason, Users must also choose passwords that meet the highest strength standards permitted by this Website.

By registering, Users agree to assume full responsibility for all activities that occur under their username and password.

Users must inform the Owner immediately and without ambiguities, using the contact information provided in this document, if you believe that your personal information, including, but not limited to, User accounts, access credentials or personal data, has been compromised, improperly disclosed or stolen.

Account Registration Conditions

Registration of User accounts on this Website is subject to the conditions set forth below. By registering, Users agree to abide by these conditions.

• Accounts registered by bots or any other automated method are not permitted.
• Unless otherwise specified, each User must register only one account.
• Unless expressly authorized, User accounts may not be shared with other people.

Account Cancellation

Users may cancel their accounts and stop using the Service at any time by:

• Using the tools provided on this Website for account cancellation.

However, account cancellation will not be possible until the subscription period paid by the User has expired.

Account Suspension and Deletion

The Owner reserves the right, at its sole discretion, to suspend or delete User accounts at any time and without notice if it deems them inappropriate, offensive, or in violation of these Terms and Conditions.

The suspension or deletion of User accounts shall not entitle Users to any compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User shall not exempt said User from paying any applicable fees or prices.

Content on this Website

Unless otherwise specified or clearly recognizable, all content available on this Website is the property of the Owner or is provided by the Owner or its licensors.

The Owner undertakes to exercise the utmost diligence to ensure that the content provided on this Website does not infringe any legal provisions or violate the rights of third parties. However, it will not always be possible to achieve this goal.

In such cases, without prejudice to the legal prerogatives available to Users to enforce their rights, Users are requested to report any complaints in this regard using the contact information provided in this document.

Rights relating to the content of this Website

The Owner reserves all intellectual property rights over all such content.

Consequently, Users may not use such content in ways that are not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

In cases where expressly established on this Website, the User may download, copy, and/or share any content available through this Website solely for personal, non-commercial use, provided that the copyright and all other acknowledgments requested by the Owner are properly acknowledged.

Any limitations or exceptions to copyright established by law shall not be affected.

Access to External Resources

Through this Website, Users may access external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

The conditions applicable to resources provided by third parties, including those applicable to any possible grant of rights in the content, are derived from the terms and conditions of such third parties or, in the absence of these, from applicable laws.

Acceptable Uses

This Website and the Service may only be used within the scope for which they are provided, in accordance with these Terms and Conditions and applicable law.

Users are solely responsible for ensuring that their use of this Website and/or the Service does not violate any laws or regulations or infringe the rights of third parties.

Consequently, the Owner reserves the right to take appropriate measures to protect its legitimate interests, including denying Users access to this Website or the Service, terminating contracts, and reporting inappropriate conduct carried out through this Website or the Service to the competent authorities—such as judicial or administrative authorities—whenever Users engage in or are suspected of engaging in any of the following activities:

• Violations of laws, regulations, and/or these Terms;
• Violation of the rights of third parties;
• Causing substantial harm to the legitimate interests of the Owner; - Offend the Owner or any third party.

TERMS AND CONDITIONS OF SALE

Subscription Plans

We offer the following subscription plans to access our educational content:

Free Plan:

• Access to 200 practice questions
• Basic study material
• Free of charge

Basic Plan:

• Access to 400 practice questions
• Extended study material
• $9.99 USD/month

Premium Plan:

• Access to 800 practice questions
• All available premium content
• Advanced progress tracking
• $19.99 USD/month

Prices may vary by region and applicable local currency.

Payment Methods

Information regarding accepted payment methods will be provided during the purchase process.

Some payment methods will only be available subject to additional terms or fees. In these cases, information regarding these payments can be found in the specific section of this Website.

All payments are processed independently through third-party services. Therefore, this Website does not collect any payment information—such as credit card details—but only receives a notification once the payment has been successfully completed. Users can read this Website's privacy policy for more information on data processing and Users' rights over their data.

If payment fails through the available methods or is denied by the payment service provider, the Owner will have no obligation to execute the purchase order. If a payment fails or is denied, the Owner reserves the right to claim from the User all expenses or damages related to it.

Retention of Rights of Use

Users will not acquire any right to use the purchased Service until the Owner has received the full purchase price.

Delivery

Provision of Services

The contracted service will be provided or delivered immediately after payment confirmation, unless otherwise specified on this Website.

Contract Duration

Trial Period

Users will have the option to test this Website or selected Services for a 7-day trial period, free of charge. Some features or functionality of this Website may not be available to Users during the trial period.

The trial period will automatically end and will not convert to a paid plan unless the User manually activates such a paid plan.

Providing Personal Data

To access some of the Services provided through this Website, Users may be required to provide their personal data as indicated on this Website.

User Rights

Right of Withdrawal

Except where an exception applies, Users may withdraw from the contract within the period indicated below, for any reason and without providing a reason. Users can obtain more information about the terms of withdrawal in this section.

To whom the right of withdrawal applies

For Users in Brazil: Users who are Consumers in Brazil enjoy a 7-day right of withdrawal established by Brazilian law (Consumer Defense Code), which allows them to withdraw from contracts concluded online within the applicable period, for any reason and without providing a reason.

For other countries: The right of withdrawal will apply according to the local consumer protection laws of the country where the User is located.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, Users must send the Owner an unequivocal declaration of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form provided in the "Definitions" section of this document. However, Users are free to express their intention to withdraw from the contract by making an unequivocal declaration in any other appropriate manner. In order to comply with the deadline within which this right must be exercised, Users must send their notice of withdrawal before the withdrawal period expires.

When does the withdrawal period end?

• Regarding the purchase of a service, the withdrawal period will expire in accordance with the applicable laws of the User's country (generally between 7-14 days) from the day the contract is concluded, unless the User has waived their right to withdraw.

• In the case of the purchase of digital content not supplied on a physical medium, the withdrawal period will expire in accordance with the applicable laws from the day the contract is concluded, unless the User has waived their right to withdraw.

Effects of Withdrawal

The Owner will reimburse Users who properly withdraw from a contract for all payments made to the Owner.

This reimbursement will be made without undue delay and, in any case, no later than 14 days from the day the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, refunds will be made using the same payment methods used to process the initial transaction. In any case, the User will not incur any costs or fees as a result of said refund.

...on the contracting of services

When a User exercises the right of withdrawal after having requested the service to be provided before the withdrawal period expires, the User must pay the Owner an amount proportional to the portion of the service provided.

This payment will be calculated based on the rate agreed in the contract and will be proportional to the portion of the service provided up to the moment the User withdraws, compared to the full coverage of the contract.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of digital content not provided on a physical medium, if the consumer enters into a payment obligation under the contract and performance has begun with the consumer's prior express consent and after acknowledgment by the consumer that they consequently lose their right of withdrawal, and after confirmation of these circumstances by the Data Controller;

Liability and Disclaimer

Unless expressly stated or agreed with the Users otherwise, the Data Controller's liability for damages related to the performance of the Contract is excluded, limited, and/or reduced to the maximum extent permitted by applicable law.

Disclaimer

The User agrees to indemnify and hold harmless the Owner and its subsidiaries, affiliated companies, officers, directors, agents, co-branders, partners, and employees from any claim or demand—including, but not limited to, attorneys' fees and costs—made by any third party due to or in connection with a negligent violation of these Terms, third-party rights, or statutory provisions related to the use of the Service by the User or its affiliated companies, officers, directors, agents, co-branders, partners, and employees to the fullest extent permitted by applicable law.

The foregoing also applies to any claims brought by third parties (including, but not limited to, the Owner's customers or consumers) against the Owner relating to Digital Services provided by the User, such as claims relating to compliance.

Limitation of Liability

Except as expressly provided otherwise and without prejudice to applicable law, the User may not claim damages against the Owner (or any natural or legal person acting on its behalf).

The foregoing shall not apply to damages affecting life, health, or physical integrity, damages resulting from the breach of substantive contractual obligations, such as any obligations strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, provided that the User has used this Website appropriately and correctly.

Unless the damages were caused by intent or gross negligence, or affect life, health, or physical integrity, the Owner shall only be liable to the extent of damages that were typical and foreseeable at the time the contract was concluded.

US Users

Disclaimer of Warranties

This Website is provided strictly on an "as is" and "as available" basis. Use of the Service is at the User's own risk. To the extent legally possible, the Owner expressly excludes all conditions, representations, and warranties—whether express, implied, statutory, or otherwise—including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service shall create any warranty not expressly stated in these Terms.

Without limiting the foregoing, the Owner, its subsidiaries, affiliated companies, licensors, officers, directors, agents, co-branders, partners, suppliers, and employees do not warrant that the content is accurate, reliable, or correct. that the Service meets Users' requirements; that the Service is available at a specific time or location, is uninterrupted, or is secure; that any defects or errors are corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the Users' sole risk, and Users will be solely responsible for any damage to Users' computer systems or mobile devices, or loss of data that results from such download or Users' use of the Service.

The Owner does not warrant, endorse, or assume any responsibility for any product or service advertised or offered by a third party through the Service or any linked website or service, and the Owner will not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may be inaccessible or may not function properly with the User's web browser, mobile device, and/or operating system. The Owner shall not be liable for any alleged or actual damages arising from the content, operation, or use of this Service.

Federal law, some states, and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement grants Users specific legal rights, and Users may also have other rights, which vary from state to state. The disclaimers and exclusions under this Agreement will not apply to the extent prohibited by applicable law.

Limitations of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner or its subsidiaries, affiliated companies, officers, directors, agents, co-branders, partners, suppliers, and employees be liable for:

• any indirect, punitive, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or related to the use or inability to use the Service; and

• any damages, losses, or injuries resulting from hacking, tampering, or any other unauthorized access to or use of the Service or the User's account or the information contained therein;

• any errors, mistakes, or inaccuracies of content;

• personal injury or property damage of any nature resulting from the User's access to or use of the Service;

• any unauthorized access to or use of the Owner's secure servers and/or any personal information stored therein;

• any interruption or cessation of transmission to or from the Service;

• any programming errors, viruses, Trojan horses, or similar elements that may be transmitted to or through the Service;

• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service; and/or

• the defamatory, offensive, or illegal conduct of any User or third party.

In no event shall the Owner or its subsidiaries, affiliated companies, officers, directors, agents, co-branders, partners, suppliers, or employees be liable for any claims, proceedings, liabilities, obligations, damages, losses, or costs in an amount exceeding the amount paid by the User to the Owner under these Terms in the preceding 12 months, or during the term of this Agreement between the Owner and the User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the relevant jurisdiction, regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other theory, even if the User has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, and therefore, the aforementioned limitations or exclusions may not apply to the User. These Terms give you specific legal rights, and you may also have other rights, which vary by jurisdiction. The disclaimers, exclusions, and limitations of liability under these Terms will not apply to you to the extent prohibited by applicable law.

Disclaimer

The User agrees to defend, indemnify, and hold harmless the Owner and its subsidiaries, affiliated companies, officers, directors, agents, co-branders, partners, suppliers, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs or debts, and expenses, including, but not limited to, legal fees and expenses, arising from:

• the User's use of or access to the Service, including any data or content transmitted or received by the User;

• the User's breach of these Terms, including, but not limited to, the User's violation of any of the representations and warranties set forth in these Terms;

• the User's violation of any third-party rights, including, but not limited to, any privacy rights or intellectual property rights;

• the User's violation of any law, rule, or regulation;

• any content posted from the User's account, including third-party access using the User's unique name, password, or other security measures unique to the User, if applicable, including, but not limited to, misleading, false, or inaccurate information;

• the User's willful misconduct; or

• the User's or its affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees' violation of any legal provision to the fullest extent permitted by applicable law.

Common Provisions

No Waiver

The failure to exercise any right or to enforce a provision under these Terms shall not constitute a waiver of that right or provision. No waiver shall be deemed to constitute a further or continuing waiver of that term or any other term.

Service Interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates, or any other changes, with appropriate notice to Users.

Within the limits of the law, the Owner may also decide to suspend or completely stop providing the Service. If the Service ceases to be provided, the Owner will cooperate with Users to allow them to withdraw personal data or information and will respect Users' rights regarding continued use of the product and/or compensation, as established by applicable law.

Furthermore, the Service may be unavailable due to reasons beyond the Owner's reasonable control, such as "force majeure" (e.g., infrastructure failures or power outages, etc.).

Resale of the Service

Users may not reproduce, duplicate, copy, sell, resell, or exploit any part of this Website and its Service without the prior, express, written authorization of the Owner, granted either directly or through a legitimate resale program.

Privacy Policy

For more information on the use of your personal data, Users may refer to this Website's privacy policy.

Intellectual Property Rights

Without prejudice to any more specific provisions of these Terms, the intellectual property rights, such as copyright, trademark rights, patent rights, and design rights relating to this Website are the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.

All trademarks - whether word or graphic - and any other brands, trade names, service marks, word signs, illustrations, images or logos appearing in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.

Changes to These Terms

The Owner reserves the right to change or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform Users of these changes.

Such changes will only affect the relationship with Users as of the date communicated to Users.

Continued use of the Service will indicate Users' acceptance of the modified Terms. If Users do not wish to be bound by these changes, they must stop using the Service and may terminate the Agreement.

The previous applicable version will govern the relationship prior to User acceptance. Users may obtain any previous version from the Owner.

If required by law, the Owner will notify Users in advance of the effective date of the modified Terms.

Assignment of Contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any of its rights or obligations under these Terms, taking into account the legitimate interests of Users.

The provisions regarding changes to these Terms shall apply mutatis mutandis.

Users may not assign or transfer their rights or obligations under these Terms in any way, except with the written permission of the Owner.

Contact

All communications regarding the use of this Website should be sent using the contact information provided herein.

Severability of a Provision

In the event that any provision of these Terms is declared or becomes invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall continue to be in full force and effect.

US Users

Any such invalid or unenforceable provisions shall be interpreted and modified to the extent reasonably necessary to make them valid, enforceable, and consistent with their original intent. These Terms constitute the entire agreement between Users and the Owner with respect to the subject matter hereof and supersede all other communications, including, but not limited to, all prior agreements between the parties regarding the same subject matter. These Terms shall be enforced to the fullest extent permitted by law.

Governing Law

These Terms are governed by the laws of the place where the Owner is headquartered, as stated in the relevant section herein, without regard to conflict of law principles.

Precedence of National Law

However, without prejudice to the foregoing, if the law of the country in which the User is located establishes higher applicable consumer protection standards, such higher standards shall prevail.

Exception for Consumers in Brazil

If the User qualifies as a Brazilian Consumer and the Service is marketed in Brazil, Brazilian law shall apply.

Jurisdiction

The exclusive jurisdiction to resolve any dispute arising from or related to these Terms and Conditions lies with the courts of the place where the Owner's registered office is located, as indicated in the relevant section of this document.

Exception for Consumers in Brazil

The foregoing does not apply to Users in Brazil who qualify as Consumers.

Exception for Consumers

The foregoing does not apply to Users who are considered Consumers.

US Users

All parties expressly waive any right to a jury trial before any court in connection with any claim or dispute.

Any claim brought under these Terms will be brought on an individual basis, and neither party may join in a class action or other proceeding with or on behalf of any other person.

US Users

Provisions That Survive

This Agreement will continue in effect until terminated by either this Website or the User. Upon termination, the provisions of these Terms that by their context are intended to survive termination or expiration will survive termination or expiration, including, but not limited to, the following:

• the User's grant of licenses under these Terms will continue in effect indefinitely;

• The User's indemnification and disclaimer obligations will continue for a period of five years from the date of termination;

• The exclusion of warranties and representations and the provisions contained in the section containing indemnity and limitation of liability provisions will continue in force indefinitely.

Dispute Resolution

Amicable Dispute Resolution

Users may bring any dispute to the attention of the Owner, who will attempt to resolve it amicably.

Although Users' right to take legal action remains unaffected, in the event of a dispute arising regarding the use of this Website or the Service, Users are requested to contact the Owner using the contact details provided in this document.

The User may submit their complaint, including a brief description and, if relevant, details of the order, purchase, or account to which it relates, by sending it to the Owner's email address specified herein.

The Owner will process the complaint without undue delay and within two days of receipt.

Definitions and Legal References

This Website (or this Application)

The property that enables the provision of the Service.

Contract

Any legal or contractually binding relationship established between the Owner and the User, governed by these Terms and Conditions.

Brazilian (or Brazil)

Applicable when a User, regardless of their nationality, is located in Brazil.

Digital Service

This is a Service consisting of:

• content produced and supplied in digital format; and/or

• a service that allows the creation, processing, storage, or access to data in digital format, or the sharing or any other form of interaction with digital data uploaded or created by the User or any other user of this Website.

Model Withdrawal Form

To the attention of:

Sohomedia Ltda Av. Irarrázaval 2401, of. 607 Ñuñoa – RM, Chile support@licencia-de-conducir.com

I/We hereby inform you of my/our intention to withdraw from my/our contract for the following service:

_______________________________________________ (insert a description of the services to which the corresponding withdrawal refers)

• Contracted on: _______________________________________________________________

• Address of consumer(s): ___________________________________________________________

(sign if communicating this form in printed format)

Owner (or We)

Means the natural or legal person who provides this Website and/or the Service to Users.

Service

The service provided by this Website as described in these Terms and on this Website.

Terms

All provisions applicable to the use of this Website and/or the Service as described herein, including all other related documents or agreements, as updated from time to time.

User (or You)

Means any natural or legal person who uses this Website.

Consumer

A Consumer is any User who is considered such under applicable law.

Last revised: June 22, 2025